Privacy and Cookie Policy

Data Collection Overview

At The Clearwater Ritz, operated by Subterranean Digital Gaming Ltd., we prioritize the privacy and security of our guests. This comprehensive policy outlines our practices regarding data collection within our purely social, free-to-play casino environment. We are committed to transparency and ensuring you have control over your personal information. Our platform does not process real money transactions, which significantly limits the scope of sensitive financial data required. However, to provide a seamless and personalized experience, we do collect certain data points as described below.

Information We Collect

We collect information in two primary ways: data you provide directly to us and data we collect automatically. When you register or interact with our concierge services, you may provide your name, email address, and basic profile preferences. Automatically collected data includes device information, IP addresses, browser types, and usage metrics related to your interactions with our games (e.g., Amethyst Spin, Clearwater Wheel). We also track your virtual currency balance (Crystal Shards) and progression through our VIP tiers strictly for maintaining your social casino state.

How We Use Your Data

The information we collect is utilized exclusively to enhance your experience within the Subterranean Crystal Sanctuary. We use your data to manage your account, save your virtual game progress, deliver daily virtual rewards, and provide customer support. Additionally, aggregated and anonymized usage data helps us understand player preferences, allowing us to improve game mechanics, identify technical issues, and ensure the platform remains secure and enjoyable. We do not sell your personal data to third parties.

Cookie Types and Usage

Our website employs cookies and similar tracking technologies to function efficiently. We use essential cookies that are necessary for core site functionality, such as keeping you logged in and remembering your age verification status. Performance cookies help us analyze site traffic and user behavior. Functional cookies allow us to remember your preferences, such as language and sound settings. You have the ability to manage your cookie preferences through your browser settings, though disabling essential cookies may impact your ability to use the site properly.

Third-Party Analytics

To better understand how guests navigate our resort, we partner with trusted third-party analytics providers. These services use cookies to collect non-personally identifiable information, such as the pages you visit, the time spent on those pages, and the links you click. This data is aggregated and used solely for internal reporting and optimization purposes. We ensure that our analytics partners adhere to strict data protection standards and do not use this information for independent cross-site tracking or advertising profiling.

Data Retention Practices

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you request account deletion, we will securely erase or anonymize your personal data within a reasonable timeframe, subject to our legal and operational obligations. Certain aggregated data, which cannot be linked back to an individual, may be retained indefinitely for analytical and historical purposes to help shape the future of The Clearwater Ritz.

Your Privacy Rights

You possess specific rights regarding your personal data. Depending on your jurisdiction, you may have the right to request access to the information we hold about you, ask for corrections to inaccurate data, or request the deletion of your account and associated personal information. You may also have the right to object to or restrict certain types of data processing. To exercise these rights, please contact our support team, and we will address your request in compliance with applicable data protection laws.

Contacting the DPO

If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy or our data handling practices, please reach out to our Data Protection Officer (DPO). You can contact us via email at support@ritzresortclearwaterbeach.com or by mail at Subterranean Digital Gaming Ltd., 145 King Street West, Suite 200, Toronto, ON M5H 1J8, Canada. We are dedicated to resolving any privacy-related inquiries promptly and transparently.